FAQ

FREQUENTLY ASKED QUESTIONS

Q. WHAT IS YOUR RETURN POLICY?

A. We want you to LOVE your purchase! If, for any reason, you are unhappy, we want to know about it. Purchases may be returned within seven days, in the original packaging and show no signs of wear. Please email us at info@pureawakenedenergy.com for a Return Authorization and full instructions. Oriental shipping fees are non-refundable and return shipping fees are the responsibility of the customer. All items must be insured. We make things that make us happy. Our goal is to make you, the customer, happy as well!

Q. DO YOU GUARANTEE YOUR WORK?

A. We take great pride in our hand crafting and we are happy to perform repairs. Any breakage within 30 days of purchase will be repaired free of charge. Breakage that occurs after 30 days of purchase can be repaired for a fee which will be determined by the type of repair necessary. LOST BEADS?? As most of our items are one of a kind, we may not have exactly what you had before. NOT TO WORRY!! We will let you know what we can do. We always do our best to make you happy! Please email us at info@pureawakenedenergy.com for a Repair Authorization and full instructions. You cover the shipping back to us and we cover it back to you.

Q. DO YOU DO CUSTOM WORK?

A. YES! We are always looking to provide you with what you want. Custom work takes a bit of communication back and forth to make sure that our vision matches yours. You can reach us at info@pureawakenedenergy.com. All custom orders require a 50% deposit at time of order and must be paid in full at time of shipping. There are no returns on custom items.

Q. HOW FAST WILL I GET MY ORDER?

A. For domestic orders, most items will ship within two business days of receipt of your order. If there is a delay on our end, we will do our best to inform you right away. All items will ship via USPS Priority Mail. We will provide a tracking number for your package, but you should allow five business days for it to get to you.  

Q. DO YOU SHIP INTERNATIONALLY?

A. YES, WE DO!  Right now, our jewelry items, amulets and talismans are available internationally.  If you are interested in something else on our website, or have any other questions about placing an order, please contact us at info@pureawakenedenergy.com.  We will quote you an international shipping price and answer any questions you may have.  All items ship USPS Mail. Shipping times vary from country to country. All items will have a tracking number for your convenience and will leave our hands within two days of placing your order. Custom fees, if any, are the responsibility of the customer.

Q. HOW DO I CARE FOR MY HANDMADE JEWELRY ITEMS?

A. As with all hand crafted items, you should treat them as you would fine jewelry. Please do not sleep with your jewelry on, or wear it in the shower or pool. Our items are not intended to be worn during exercise. We suggest spot cleaning your tassel with a drop of mild detergent solution on a soft cloth and blot dry…ONLY IF ABSOLUTELY NECESSARY. We find that hanging your longer pieces of jewelry is the best means of storage and will insure that your tassel won’t get all wrinkled up!

Q. WHAT EXACTLY IS A MALA?

A. Mala beads are also known as Prayer Beads and are often referred to as the Buddhist Rosaries. They have been used for thousands of years and encompass spiritual qualities, which have their own energy and high vibrations. Use your Mala however you feel guided to. We feel there is no right or wrong way if you let your intuition guide you. What is important is doing the work! Let each bead focus your intentions to keep you centered during your meditation. This can be as simple as repeating one word or taking one breath on each bead as they pass through your fingers. Although Malas are beautiful pieces that you can wear, they are primarily tools, which are to be honored & treated with respect at all times. They are beautiful gifts to keep or to give. It is said that Malas are even more powerful when gifted to someone.

Q. WHAT IS FAIR TRADE?

A. You will see that we refer to our reclaimed, silk sari ribbon as Fair Trade. Fair Trade is an organized social movement whose stated goal is to help producers in developing countries achieve better trading conditions and promote sustainability. For us, it means that women in India are provided with life changing jobs and opportunities. They are paid fair wages, valued for their artistic ability, and respected. They are now able to feed and educate their children and provide them with greater opportunities for advancement within society. No child labor, no unsafe working conditions, no fear!

Q. WHAT IS THE MEANING OF THE CHARMS THAT YOU USE?

A. All of our items are infused with energy and, at times, great symbolism. Some of the charms you may see have great meaning and add to the energy and intention of the piece. We encourage you to respect their meaning, but pick out a piece that you are drawn to or that speaks to you. Your intuition leads you to where you need to be.

Our charms include:

Buddha - Represents the enlightened one, the awake one. In a seated position with both hands on the lap, this Buddha represents serenity and meditation. The Happy Buddha represents prosperity and abundance.

Chinese Coins - To increase prosperity and invite abundance.

Evil Eye – Protects against ill-wishing people who want to cause injury or bad luck for reasons of envy or dislike.

Ganesh - He is the remover of obstacles and the Lord of Beginnings.

Gyan Mudra - This mudra symbol is used for healing purposes and represents widsom, expansion, and serenity.

Hamsa or Fatima’s Hand – A peace symbol representing the Goddess whose hand wards off evil intent and radiates love.

Labyrinth - A maze, inward journey, private meditation for our path toward salvation/enlightenment.

Lotus Flower - This gentle flower represents strength, enlightenment, resiliency, and re-birth. Luna Goddess – She is the keeper of wisdom and magical power. Enhances sacred creativity within the consciousness giving birth to light. She also represents the divine feminine within and is often used for fertility.

Luna Goddess – She is the keeper of wisdom and magical power. Enhances sacred creativity within the consciousness giving birth to light. She also represents the divine feminine within and is often used for fertility.

Namaste - A traditional greeting that bears the meaning “The Divine in me recognizes and honors, the Divine in you. Om – The past,present & future are blended in this sound and frees the consciousness to remember its natural state of connection to infinite source energy or creation.

Om – The past, present & future are blended in this sound and frees the consciousness to remember its natural state of connection to infinite source energy or creation.

Spiral – A symbol that reminds us of our evolving journey in life. A universal pattern of growth and evolution. Tree of Life – Many branched tree illustrating the idea that all life on earth is related.

Tree of Life – Many branched tree illustrating the idea that all life on earth is related.

Triskele - Three spirals can be a symbol of rebirth. For many, this Celtic symbol represents the mind, body, and spirit.

Yin Yang – Unity between all opposites. Balanced consciousness.