We take great pride in our hand crafting and we are happy to perform repairs. Any breakage within 30 days of purchase will be repaired free of charge. Breakage that occurs after 30 days of purchase can be repaired for a fee which will be determined by the type of repair necessary. LOST BEADS?? As most of our items are one of a kind, we may not have exactly what you had before. NOT TO WORRY!! We will let you know what we can do. We always do our best to make you happy! Please email us at email@example.com for a Repair Authorization and full instructions. You cover the shipping back to us and we cover it back to you.
We want you to LOVE your purchase! If, for any reason, you are unhappy, we want to know about it. Purchases may returned within seven days, in the original packaging and show no signs of wear. Please email us at firstname.lastname@example.org for a Return Authorization and full instructions. Shipping costs are not refundable and return shipping fees for are the responsibility of the customer. All items must be insured. We make things that make us happy. Our goal is to make the you, the customer, happy as well!